Some Walt Disney World park-goers were stranded in the air for several hours on the Florida resort’s newly launched aerial cable car system.
Disney announced in a new blog post that 1 million guests have been “magically transported” on its new Skyliner attraction, indicating the company is moving on from the incident that left passengers stranded earlier this month.
“Since opening just weeks ago, this popular state-of-the-art transportation system has offered a convenient way to get around the Walt Disney World Resort with an extra dash of pixie dust,” the new blog post reads.
The new aerial cable car system stranded passengers for hours the night of Oct. 5, but it was up and running again by Oct. 14.
The Skyliner system opened to much fanfare Sept. 29. The company describes the Skyliner on its website as a “grand, state-of-the-art gondola system” that connects Disney’s Hollywood Studios and Epcot to four Disney hotels.
On Oct. 5, riders were stranded when one of the Skyliner cars became stuck in the air, the company said.
The company had said it was working with each guest “regarding impacts to their visit with us.” Three people were taken to the hospital and later released following the incident.
“We have a team diligently looking into the cause of Saturday’s malfunction on the Epcot line of the Disney Skyliner,” Disney told USA TODAY in a statement on Oct. 7. “We have been in contact with the guests, many of whom were on the Skyliner for more than three hours until we were able to restart the system. We express our sincere apologies for the inconvenience and continue to work with each guest individually.” The company reiterated their apology in the Oct. 14 update: “We again offer our deepest apologies to the guests impacted by the malfunction that resulted in extended operating delays.”
USA TODAY has reached out to Disney to find out more information regarding the initial incident.
Contributing: John Bacon
In case you missed: Disney Skyliner reopens with modified hours after stranding passengers last week
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