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Customers say paychecks not showing up day after


Social media users said Friday they were having trouble seeing paychecks and direct deposits in their Wells Fargo online and mobile banking accounts a day after the bank suffered a major outage.

Widespread technical difficulties hit Wells Fargo’s online banking and mobile app Thursday following a power shutdown caused after smoke was detected at a data center in Shoreview, Minn. The outage was “not due to any cybersecurity event,” the bank said.

By late Thursday, Wells Fargo said in a statement that ATM services had been restored and mobile and online banking were “operational” with the exception of some features, like consumer credit card and mortgage balances.

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Wells Fargo did not immediately respond to a request for comment about the issues Friday. However, it did respond to users’ complaints saying it was aware of the issue. 

Some customers took to Twitter to say that direct deposit paychecks were not appearing in their accounts early Friday.

“My check is not in my account #WellsFargo,” Twitter user @_MinaDan wrote.

“Wait did i not get my direct deposit bc Wells Fargo is garbage,” Twitter user @unfortunvteF wrote.

Wells Fargo replied to several users, stating, “We are aware of an issue regarding the processing of direct deposit into Wells Fargo accounts and we’re sorry for the inconvenience. Some may not yet be able to see payroll deposits in online banking. Customers should operate as they would normally. Thank you for your patience.”

Some Twitter users said calling 1 (800) 869-3557 provided a correct, updated balance. However, others reported they had trouble getting through to Wells Fargo customer service.

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“Alright @WellsFargo once your ‘contained issue’ is resolved I will be moving every account I have at Wells Fargo elsewhere. A mason jar in the backyard seems like a much better option at this time. #DontFWithMyMoney,” Twitter user @ILoveMyRicky10 wrote.

Follow USA TODAY intern Ben Tobin on Twitter: @TobinBen

Read or Share this story: https://www.usatoday.com/story/money/2019/02/08/wells-fargo-outage-customers-report-issues-paychecks-deposits/2810562002/




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